Telegram Monitoring

Name

Role

Support Manager: Full access to bot/webapp, messages counted as responses
Account Manager: Manages client onboarding, full access to bot/webapp
Whitelisted User: Messages NOT counted as requests or responses

Tags

Add custom tags for team grouping (press Enter to add)

Vacations

Schedule vacation periods and assign coverage

Timezone

Select the manager's timezone for working hours

Working Hours

Enable working hours filter

When enabled, notifications are only sent during working hours

Schedule Type

Choose between weekly or rotating schedule

Work Time (Your Local Time)

Enter when you want the agent to work, in your local time. It will be automatically converted to the agent's timezone.

Start Time

End Time

Working Days

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Rotating Schedule

Days ON

Days OFF

Start Date

Exclude weekends (Sat-Sun)

Example: 2 days on, 2 days off = "2-2" schedule

Username or ID (Required)

Enter Telegram username (@username or username) or numeric peer ID

Name (Optional)

Will be auto-filled when employee starts the bot

Timezone

Role

Support Manager: Full access to bot/webapp, messages counted as responses
Account Manager: Manages client onboarding, full access to bot/webapp
Whitelisted User: Messages NOT counted as requests or responses

Working Hours

Enable working hours filter

Schedule Type

Choose between weekly or rotating schedule

Work Time (Your Local Time)

Enter when you want the agent to work, in your local time. It will be automatically converted to the agent's timezone.

Start Time

End Time

Working Days

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Rotating Schedule

Days ON

Days OFF

Start Date

Exclude weekends (Sat-Sun)

Example: 2 days on, 2 days off = "2-2" schedule

#	Name ⇅	Telegram ID ⇅	Department ⇅	TG Username ⇅	TG Name ⇅	Actions

0 rows

💡 Tip: Edit cells inline (auto-saves). New rows highlighted in yellow - click 💾 to save

Timezone

Working Hours

Enable working hours filter

Schedule Type

Work Time

Start Time

End Time

Working Days

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Rotating Schedule

Days ON

Days OFF

Start Date

Exclude weekends from rotation

Employee Settings

Add Employee

Batch Manager Operations

Break History

SLA Breach History

Activity Details

Break Details

Vacation Management

Switch Role

Employee Details